Last updated: 14/11/2025

This Privacy Policy explains how I collect, use, store, and protect your personal information when you work with me or visit my website. As the owner of Healing From Heartbreak, I am committed to respecting your privacy, keeping your information secure, and being transparent about how it is used.

I provide professional divorce, separation, and heartbreak coaching services through my practice, Healing From Heartbreak.

If you have any questions about this policy, you can contact me at:
Email: healingfromheartbreakcoaching@gmail.com

I may collect the following personal information when you enquire, book, or work with me:

• Name
   
• Email address
   
• Phone number
   
• Any background information you choose to share about your relationship or personal situation
   
• Coaching goals, preferences, and session notes
   
• Billing, invoicing, or payment details (handled securely by third-party payment providers)
   

• Cookies and website usage analytics
   
• IP address and browser type (standard website data)
   

I only collect information that is relevant to providing effective coaching services.

I use your information to:

• Respond to enquiries
   
• Arrange appointments and deliver coaching sessions
   
• Provide quotes, invoices, or service agreements
   
• Maintain internal records and session notes
   
• Improve my services and website
   
• Send updates or service information (only if you choose to opt in)
   

I will only use your information where I have a legal basis to do so — for example, with your consent or to fulfil a service you have requested.

Your personal information is stored securely in password-protected systems, such as:

• Email
   
• Booking or calendar software
   
• Payment platforms
   
• Business management tools
   
• Encrypted digital files, if session notes are kept
   

I retain your information only for as long as necessary to provide coaching services, meet legal obligations, or manage any future queries.

I do not sell or share your information with third parties for marketing.

I may share limited data only with trusted service providers who support my business operations, such as:

• Website hosting and analytics
   
• Email and calendar platforms
   
• Payment processors
   

These providers only receive the information necessary to perform their services and must keep it secure.

I recognise that coaching often involves discussing deeply personal experiences and emotions.
Anything you share during sessions is treated with absolute respect and confidentiality. I will never disclose details about your situation unless I am legally required to do so (for example, where there is a safeguarding concern).

Under UK GDPR, you have the right to:

• Access the personal data I hold about you
   
• Correct or update inaccurate information
   
• Request deletion of your data
   
• Withdraw consent at any time (where applicable)
   
• Object to certain types of data processing
   

To make any of these requests, please contact me at [your email].

I may update this Privacy Policy from time to time. Any changes will be posted on my website with an updated “Last updated” date.